Terms of Service

1. Agreement to Terms

By accessing or using Crafty ("Service"), operated by Crafty SaaS ("Company", "we", "us", "our"), you ("User", "you", "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement.

2. Service Description

Crafty is a software-as-a-service (SaaS) website builder platform that enables users to create, customize, and publish websites. The Service includes:

• Website creation and editing tools
• Template selection and customization
• Website hosting on subdomains of craftysaas.com
• Content delivery via global CDN
• SEO configuration tools
• Data export functionality

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Account Registration

To use certain features of the Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

You may not create more than one account per person. We reserve the right to suspend or terminate accounts that violate these Terms.

4. User Content and Ownership

You retain all ownership rights to the content you create using Crafty ("User Content"). We do not claim ownership of your User Content.

By using the Service, you grant us a limited, non-exclusive, non-transferable, revocable license to host, display, reproduce, and distribute your User Content solely for the purpose of providing and operating the Service. This license terminates when you delete your content or your account.

You represent and warrant that you own or have the necessary rights to all User Content you submit, and that your User Content does not infringe upon the intellectual property rights of any third party.

We do not use your User Content for artificial intelligence training, machine learning model development, or any purpose other than providing the Service.

5. Acceptable Use Policy

You agree not to use the Service to create, host, store, or distribute any content that:

• Violates any applicable law or regulation
• Infringes upon copyrights, trademarks, or other intellectual property rights
• Contains hate speech, harassment, threats, or incitement to violence
• Contains sexually explicit or pornographic material
• Contains non-consensual intimate imagery, including AI-generated deepfakes
• Promotes or facilitates illegal activities
• Contains malware, phishing attempts, or deceptive content
• Impersonates any person or entity
• Contains spam or unsolicited commercial communications
• Is harmful to minors
• Promotes the sale of controlled substances or weapons
• Promotes unlicensed gambling

We reserve the right to remove content, unpublish sites, or suspend accounts that violate this Acceptable Use Policy without prior notice in cases of severe violations. Repeat violations will result in permanent account termination.

If you become aware of any content on the Service that violates this policy, please report it to ceo@craftysaas.com.

6. Subdomain Policy

As part of the Service, you may select a subdomain on craftysaas.com (e.g., yourname.craftysaas.com) for your published website. You acknowledge that:

• Subdomain assignment does not constitute ownership of the domain name
• We reserve the right to reclaim subdomains that violate our policies, infringe trademarks, or are reserved system names
• Subdomains of terminated accounts may be reassigned after 90 days
• Subdomain availability is provided on a first-come, first-served basis

7. Intellectual Property

The Service, including its design, code, branding, logos, and all associated intellectual property, is owned by Crafty SaaS and protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, or reverse engineer any part of the Service without our express written permission. Your User Content remains your property as described in Section 4.

8. Payment Terms

Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to the following:

• Subscription fees are billed in advance on a monthly basis
• All payments are processed securely by Stripe, Inc. We do not store, process, or have access to your payment card information
• Prices may change with at least 30 days advance notice
• Failed payments may result in service suspension after a reasonable grace period

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused portions of a billing period.

9. Refund Policy

If you are not satisfied with the Service, you may request a full refund within 14 days of your initial subscription purchase. Refund requests should be sent to ceo@craftysaas.com.

Refunds are not available for renewal payments, only for initial purchases. After the 14-day period, all payments are non-refundable.

10. Termination

You may terminate your account at any time by deleting your account through the Service or by contacting us. We recommend exporting your data before account deletion.

We may terminate or suspend your account if you:

• Violate these Terms or the Acceptable Use Policy
• Engage in fraudulent or illegal activity
• Fail to pay subscription fees after reasonable notice

We may also terminate the Service or your account with 30 days written notice for any reason.

Upon termination:

• Published sites will be taken offline immediately
• Your data will be retained for 30 days to allow recovery
• After 30 days, all data will be permanently deleted
• Your subdomain will be released after 90 days

11. DMCA and Copyright

We respect the intellectual property rights of others and comply with the Digital Millennium Copyright Act (DMCA). If you believe that content hosted on the Service infringes your copyright, please submit a takedown notice to our designated agent at ceo@craftysaas.com with the following information:

• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location on the Service
• Your contact information (name, address, phone, email)
• A statement that you have a good faith belief that the use is not authorized
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

We maintain a repeat infringer policy. Users who repeatedly infringe copyrights will have their accounts terminated.

If your content is removed due to a DMCA notice and you believe the removal was a mistake or misidentification, you may submit a counter-notification to ceo@craftysaas.com with: (a) your contact information, (b) identification of the removed material and its prior location, (c) a statement under penalty of perjury that you have a good faith belief the material was removed by mistake, and (d) your consent to the jurisdiction of the federal court in Wyoming. Upon receipt of a valid counter-notification, we will restore the material within 10 to 14 business days unless the copyright holder files a court action.

For full details, see our DMCA Policy.

12. Limitation of Liability

13. Indemnification

You agree to indemnify, defend, and hold harmless Crafty SaaS and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your use of the Service
• Your User Content
• Your violation of these Terms
• Your violation of any rights of a third party

14. Dispute Resolution and Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Arbitration shall take place in the State of Wyoming, United States, or at a location mutually agreed upon by the parties. The arbitration shall be conducted in English by a single arbitrator.

You agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Crafty SaaS.

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. To the extent that litigation is permitted under these Terms, you consent to the exclusive jurisdiction of the state and federal courts located in Wyoming.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect by email or through a notice on the Service.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

17. Crafty Covenant

In addition to these Terms, all users are expected to abide by the Crafty Covenant, which outlines our community standards, Code of Honor, and prohibited content categories. The Covenant supplements the Acceptable Use Policy in Section 5 and provides additional guidance on responsible use of the platform.

18. Published Sites

Websites created using Crafty are hosted on subdomains of craftysaas.com. You acknowledge that:

• Published sites are publicly accessible on the internet
• We may unpublish sites that violate these Terms or the Acceptable Use Policy
• We are not responsible for the content of sites published by users, in accordance with Section 230 of the Communications Decency Act
• Published sites must comply with all applicable laws and regulations

19. Data Export and Portability

We believe in data portability and no vendor lock-in. You may export your User Content at any time in JSON format through the Service. Upon account termination, you will have 30 days to export your data before permanent deletion.

20. Third-Party Services

The Service relies on the following third-party providers:

• Amazon Web Services (AWS) — Infrastructure, hosting, and data storage. AWS Privacy Policy
• Stripe, Inc. — Payment processing. We do not store or have access to your payment card information. Stripe Privacy Policy
• Amazon CloudFront — Content delivery network for published websites
• Amazon Cognito — Authentication and account management. Passwords are managed entirely by Cognito and are never stored or accessed by us

We are not responsible for the privacy practices or terms of service of third-party providers. We encourage you to review their respective policies.

21. General Provisions

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy and Covenant, constitute the entire agreement between you and Crafty SaaS regarding the Service.

Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.

22. Contact

If you have any questions about these Terms of Service, please contact us at ceo@craftysaas.com.